Delete your account

You can delete your PilotAI account and everything stored with it at any time. You do not need a reason and we will not ask for one.

In the app — immediate

Open PilotAI and go to Profile → Account, then choose Delete Account. Your account and everything stored with it is erased straight away.

By email — if you can’t sign in

Email hello@playpilotai.com from the address your account uses, with the subject Delete my account. Sending it from the account’s own address is how we confirm the request is really yours — we will not act on a deletion request for an address we cannot verify.

We action requests within 30 days, and in practice much sooner. You will get a confirmation once it is done.

What gets deleted

• Your account and sign-in credentials.
• Your email address.
• Your callsign, rank, XP, Fuel, Flight Hours, logbook, lesson and question progress, and saved items.
• Any usage events recorded against your account.

This is a permanent deletion, not a deactivation. It cannot be undone and progress cannot be recovered afterwards — so if you want a record of your logbook, take a screenshot before you ask us to delete it.

What is not deleted, and why

• Your profile photo — because we never had it. Photos are stored only on your device and are never uploaded to us. Removing the app removes the photo.
• Purchase and subscription records, where tax and accounting law requires us to keep them. These are held by Google Play, not by us, and are retained for the period the law requires. To cancel a subscription, use Google Play — deleting your PilotAI account does not cancel billing on its own.

Deleting the app instead

Uninstalling PilotAI removes everything held on your device, but it does not delete your account on our side. If you want the account gone as well, send the email above.

Questions

Anything unclear, write to hello@playpilotai.com. See also our Privacy Policy.